Increase conversion, loyalty, and customer retention.Take control of the brand experience from checkout to delivery.Give customers confidence and peace of mind at checkout.Reduce frustration, support costs, and claims resolution time. If a customer picks Green Package Protection (for an added fee of up to 2% of their cart total), Route will calculate the carbon emissions created in transit and offset them to provide a carbon-neutral shipping experience. Route makes that possible with always-on package tracking and order protection against loss, theft, or damage.Īnd for the environmentally conscious consumer? Green Package Protection is the clincher. People want to know a lot of information post-purchase, like when their purchase has shipped, when they can expect it, and where it is in the shipping process. Today’s customers have high expectations, and full transparency is the best way to satisfy them. Route – Protection & Tracking Source: Shopify App Store Make it easy for customers to complete their orders across devicesĬustomer review: Source: Shopify App Store 3.This makes it easy for them to complete their order, resulting in more sales for your store. Keeper remembers customers’ shopping carts across all their devices. The reality is, most customers shop on their devices multiple times a day before they press that buy button.Ĭustomers may see a product they’re interested in on their desktop computer and put it in the shopping cart but then want to buy it later using their mobile device, where their credit card information is stored. The average documented online shopping cart abandonment rate is 69.99%! That’s a whole lot of money unspent. Keeper - Recover Abandoned Carts Source: Shopify App Store Plans start at $49/month.Ĭustomer review: Source: Shopify App Store 2. Collaborate with your team through one unified inbox that shows direct messages from your website, Instagram, Facebook, Whatsapp, Pinterest, and more.Offer customers a virtual store that’s open 24/7.Increase conversion rates by turning chats into sales opportunities with personalized product recommendations.Easily create automated responses to customer FAQs around order tracking, returns, product availability, and store hours.And if the question is too complicated or requires a real person to answer it? Then Heyday will automatically flag and send it directly to a team member that can help. Within ten minutes of installing the Heyday Shopify integration, every customer question (on the web, chat, or social media) will be visible in your Heyday inbox.įAQ chatbots use machine learning, automated responses, and natural language processing to answer questions coming in from your customers. Heyday is a conversational AI chatbot that can automate FAQs and customer support for your business. Heyday – Chat & FAQ AutomationĪre you and your team sick of answering the same customer questions over and over again? Dealing with FAQs like store hours, order tracking, and more can take valuable time away from your customer support team. Best Shopify apps for customer support 1. What better way to make sure something is right for you and your business? Here’s a list of high-quality apps that are either free or offer free trials to get you set up right. Once you start looking at apps in the Shopify app store, you’ll realize that many offer free plans or free trials. The 15 best Shopify apps for your ecommerce store Delight your customers and improve conversion rates. Bonus: Learn how to sell more products on social media with our free Social Commerce 101 guide.
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